My Heart Fitness Clinics Overview

My Heart Fitness (MHF) Clinics specialize in lifestyle modification. We provide personalized health
knowledge and educational counseling to improve exercise, dietary, nutritional, and disease
management behaviour in order to improve your health and wellness. Our multidisciplinary team of
physician specialists, kinesiologists and
dietitians work with you in accordance to your medical history, physical limitations, food restrictions, and
overall health to help create a healthy sustainable lifestyle. Over the next six months, you will have
between 6 and 12 prescheduled visits with our various healthcare professionals to help you set, achieve,
and sustain your health and fitness goals. All prescheduled visits with our physicians will be covered by

OHIP.

MHF covers the cost of selected core kinesiologist and dietitian visits on your behalf. However, in the
event that you would like additional
support from our kinesiologists and/or dietitians beyond those core visits funded by MHF, additional
out-of-pocket fees will apply. The fees associated with additional kinesiologist and/or dietitian services
are available upon request. Fees will never be charged to you without appropriate consent. The MHF
support/administrative team can help determine whether the costs for additional kinesiologist/dietitian

services may be covered by your insurance plan where available.

Program Completion

Post-graduation consists of the ability to stay connected to our program on an as-needed basis. Upon
program completion (after six months), you will have the option to join our paid subscription service that
will offer continued access to your self-management platform, educational content, website,
applications, and support team. Any kinesiologist and/or dietitian visits after program completion will be

subject to a fee (prices available upon request).

Appointment Policy

MHF requires the completion of a Health Risk Assessment (HRA) which provides our medical team with
important information about your medical conditions and health. Such information is required to deliver
the program. If the HRA form is not completed prior to your first appointment, the appointment will berescheduled. We require a 48-hour notice to cancel and/or re-schedule any appointments you are
unable to attend. Every missed appointment (without notice) will be followed by a “no-show survey”
protocol. The “no-show survey” will
be emailed to you shortly after your missed appointment. You may be asked to complete the survey

before you can schedule your next appointment.

Data and Privacy

MHF clinics prioritize the provision of high quality and safe patient care. We take patient confidentiality
and privacy very seriously. As a medically supervised lifestyle clinic, your personal health information
data will be stored in an encrypted, password-protected, electronic medical record. MHF also conducts

routine quality control protocols in order to improve clinic operations and flow.

MHF is a clinical program with university affiliated clinicians, researchers, and students. MHF supervises
students from various accredited educational institutions and universities throughout Canada (e.g.,
University of Ottawa, University of Toronto, University of Waterloo) and beyond. As part of our academic
quality control protocols, MHF will be administering several questionnaires that collect information
about your health and seeks perspectives related to your care and experiences throughout the program.
This information will help ensure that the quality, safety, and outcomes associated with the program
remain optimal. Some of this quality control data may be presented in peer-reviewed academic
manuscripts. In such circumstances, data will only be presented in aggregate form, and no individual or

personal identifiers will be collected as part of the study.

By agreeing to these terms, you are consenting to a clinical program which includes mandatory
participation in these quality improvement activities as. There may be occasions where you are
approached by a research assistant and asked whether you would be interested in volunteering in a
research study. Under such circumstances separate informed consent for any research study will be
obtained. You are under no obligation to participate in any research study, and you are always free to
decline participation or withdraw from a research study at any time. Any participation, decline, or
withdrawal from a research study will in no way affect the care you will receive by our medical team and

healthcare providers. All of your personal health information will always be kept strictly confidential.

Conflicts of Interest and Disclosure

My Heart Fitness Inc (MHF) is a commercial (for profit) entity. Dr. Alter, the founder, and Dr. Bajaj, the
medical director, both have commercial interest in the entity. In the event that aggregate quality
improvement data is published in peer-reviewed journals, such findings will be made available and/or
summarized to our patients and community and posted on our website All MHF consultants, health-care
providers, students, and support staff are required to complete the Tri-Council Policy Statement (TCPS) 2
Tutorial CORE course annually. This courseensures all personnel handling your data are professionally trained to do so. For further details regarding

this course, please proceed to the website https://tcps2core.ca/welcome.

Educational Content and MHF Website

This website does not provide medical advice. The content, including but not limited to podcasts, videos,
text, images, and other material contained on the website, are for educational purposes only. No content
on this website is intended to be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician, or other qualified healthcare provider, for any questions you
may have regarding a medical condition or treatment, and before undertaking a new healthcare
regimen. Never disregard professional medical advice, or delay in seeking it, because of something you

have read on this website.

Please be advised that by participating in any of the exercises presented on the MHF website, you are
assuming
all risks of injury that might result. You are responsible for exercising within your limits and seeking
medical
advice and attention as appropriate. MHF shall not be liable for any claims of injury or damage resulting
from
the use of content on this website.
All educational material is owned by My Heart Fitness Inc. You may not reuse, republish, reprint, or
distribute
such content without the expressed written consent of My Heart Fitness Inc. While the information on
this website
has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.
We

reserve right to modify the educational content at any time, where appropriate.

Additional Kinesiology Services

Additional Kinesiology Services are available upon request. These services are not covered by My Heart
Fitness and additional out-of-pocket fees will apply. Participation in these services is strictly voluntary.
Please be advised that by participating in any of the services and/or exercise programs, you are assuming
all risks of injury that might result. You are responsible for exercising within your limits and seeking
medical advice and attention as appropriate. You are responsible for exercising within your limits and
seeking medical advice and attention as appropriate. My Heart Fitness shall not be liable for any claims

for injuries or damages resulting from participations in the kinesiology services.

Additional (Kinesiology and Dietary) Services: Cancellation and Refund Policy

For services where fees are applicable (e.g. Registered Dietitian Services, Exercise Training). My Heart
Fitness does not issue refunds after services are rendered. You are required to pay 80% of your
appointment cost should you cancel within 24 hours prior to your scheduled appointment.